Contact
Email support@plusone.cam and include the film code, device model and iOS version when relevant. Please do not email sensitive photos unless support specifically asks for them.
The operator’s postal address and telephone number are available in the Impressum.
Purchases and film creation
PlusOne charges the host once for each paid film; it is not a subscription. Guests do not pay to join. Apple processes purchases through the App Store.
If Apple confirms a purchase but the film does not appear, do not purchase it again. Contact support with the approximate purchase time. For refund requests, use Apple’s Report a Problem service.
Joining a film
Scan the host’s QR code with the iPhone camera. PlusOne opens as an App Clip when available and otherwise provides the guest camera in the browser. Guests enter a name and do not need a PlusOne account.
Photos and developed albums
The host decides when guests can see the shared album: Live, At the end, Later (1 to 72 hours after the end) or Never — then only the host sees the photos, which also hides a guest’s own uploads. On iPhone, the host can save single photos or the whole album straight to Photos; guests can save the photos they are allowed to see.
If an upload was interrupted, reopen the same film link on the same device: photos still waiting are retried automatically. A photo the server rejected for good (for example after the film ended) is not retried; you can still save that copy from your device.
Account deletion and privacy
Hosts can delete their account in the PlusOne app under Settings → Account → Delete account. For privacy requests, read our Privacy Policy or Datenschutzerklärung, then contact support if needed.