How can we help?

Contact

Email support@plusone.cam and include the film code, device model and iOS version when relevant. Please do not email sensitive photos unless support specifically asks for them.

The operator’s postal address and telephone number are available in the Impressum.

Purchases and film creation

PlusOne charges the host once for each paid film; it is not a subscription. Guests do not pay to join. Apple processes purchases through the App Store.

If Apple confirms a purchase but the film does not appear, do not purchase it again. Contact support with the approximate purchase time. For refund requests, use Apple’s Report a Problem service.

Joining a film

Scan the host’s QR code with the iPhone camera. PlusOne opens as an App Clip when available and otherwise provides the guest camera in the browser. Guests use the name requested by the host and do not need a PlusOne account.

Photos and developed albums

Photos remain hidden until the host’s selected reveal time. After the film develops, hosts can download the full album. If an upload was interrupted, reopen the original film link on the same device so the guest experience can retry pending uploads.

Account deletion and privacy

Hosts can delete their account in the PlusOne app under Profile → Account → Delete account. For privacy requests, read our Privacy Policy or Datenschutzerklärung, then contact support if needed.

Deutsch

Support ist auch auf Deutsch verfügbar. Schreib uns an support@plusone.cam. Gib bei technischen Problemen möglichst den Film-Code, dein Gerätemodell und die iOS-Version an.